- Describe your problem:
________________________________________________________________
- Now, describe the problem accurately:
________________________________________________________________
- Speculate wildly about the cause of the problem:
________________________________________________________________
- Problem Severity:
- A.Minor__
- B.Minor__
- C.Minor__
- d.Trivial__
- Nature of the problem:
- A.Locked Up__
- B.Frozen__
- C.Hung__
- d.Strange Smell__
- Is Your Computer Plugged In?     Yes_____ No______
- Is It Turned On?     Yes_____ No_____
- Have you tried to fix it yourself?     Yes_____ No_____
- Have you made it worse?     Yes_____ No_____
- Have you had a "friend" who "Knows all about computers" try to fix it for you?     Yes_____ No_____
- Did they make it worse?     Yes_____ No_____
- Have you read the manual?     Yes_____ No_____
- Are you sure you've read the manual?     Yes_____ No_____
- Are you absolutely certain you've read the manual?     Yes_____ No_____
- If you read the manual, do you think you understood it?     Yes_____ No_____
- If 'yes', then explain why you can't fix the problem yourself?
________________________________________________________________
- What were you doing with your computer at the time the problem occurred?
________________________________________________________________
- If you answered 'nothing' then explain why you were logged in?
________________________________________________________________
- Are you sure you aren't imagining the problem?     Yes_____ No_____
- Does the clock on your home VCR blink 12:00?     Yes_____ What's a VCR?_____
- Do you have a copy of 'PCs for Dummies'?     Yes_____ No_____
- Do you have any independent witnesses to the problem?     Yes_____ No_____
- Do you have any electronics products that DO work?     Yes_____ No_____
- Is there anyone else you could blame this problem on?     Yes_____ No_____
- Have you given the machine a good whack on the top?
     Yes_____ No_____
- Is the machine on fire?
     Yes_____ No_____
- Can you do something else instead of bothering me?
     Yes_____ No_____